Help and FAQ
In three steps: install the extension, visit a competitor’s site, click the icon. Live counts and tracking in one popup. The most common questions are below; if you cannot find an answer, write to info@adlizer.app. We reply within 24 hours.
How does Adlizer work?
On a competitor’s site you click the Chrome extension icon. The extension reads the page for Instagram and Facebook accounts, the Adlizer backend looks the brand up in the Meta Ad Library and Google Ads Transparency (and on LinkedIn with Pro), and returns the active ad count. Asking for the same brand again within 24 hours comes from cache and costs no quota.
How do I install the extension?
One click from the Chrome Web Store: add Adlizer to Chrome. After installing, click the Adlizer icon in your toolbar, sign in with your free account and you are set. It works in Chrome, Edge, Brave and other Chromium-based browsers.
What is and isn’t in the Free plan?
100 manual lookups a day, 1 tracked brand are included. Click on a competitor’s site with the extension and save one brand to your list. It is scanned automatically once a day, and if something changes you hear about it by email and WhatsApp. Scans every 3 hours, weekly reports and LinkedIn come with Pro. Full comparison: /pricing.
Total ads vs active ads: what is the difference?
Total ads is the cumulative count of everything the brand has ever run in the Meta Ad Library. It only goes up, even after old ads stop. Active ads are what is running right now. That is the answer to “how visible is this brand in the market today?”
How do I turn on WhatsApp notifications?
Account settings has a Notifications tab: enter your number there and type the 6-digit code that arrives over WhatsApp; the channel opens once it is verified. You get an email and a WhatsApp message when a competitor posts a new ad or their active count jumps by more than 25%.
Which platforms do you track ads on?
As of v2: Meta (Facebook + Instagram), LinkedIn, Google Ads Transparency. On each we read the public ad library. We do not use a platform API; we render the page and parse it, respecting rate limits. LinkedIn is on the Pro and Agency plans.
How often is the data refreshed?
a 24-hour cache: the first ask scrapes live, the next 24 hours come from cache. Automatic refresh on the watchlist runs by plan: Pro / Agency: fresh data about every 3 hours. Free: one automatic scan a day. You can also trigger it by hand from the refresh button on the brand detail page (it costs quota).
Is my data safe? Is it KVKK compliant?
Yes. Passwords are hashed with argon2id, refresh tokens are opaque in Redis (not JWTs, so revocation is instant), and every database query requires authentication. From account settings you can download all your data as JSON and permanently delete your account and everything in it. The privacy policy is KVKK and GDPR compliant.
I added a brand and see “No ads”, but I am sure there are some.
A few possibilities: (1) the brand is geo-restricted and only shows in certain countries. Set the country filter to “All”. (2) Meta has temporarily restricted that page; you will see a yellow warning in the popup. (3) The brand really has nothing in the Meta Ad Library but may be on LinkedIn, so search the other platform too. (4) A handle may have resolved to the wrong ID. Use the refresh button to bypass the cache.
I hit a bug or want a feature. Where do I write?
Write directly to info@adlizer.app. There is no ticket system yet. Emails get a reply within 24 hours. For urgent bugs, put [BUG] in the subject.
Still stuck?
info@adlizer.app is our support address. Describe the problem and attach a screenshot if you can. We reply within 24 hours.